Returns & Refunds

Our policy lasts 100 days. If you don’t return your purchase within 100 days (since the day of purchase), unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, it will then be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at hello@flockmen.com

Exchanges

We only replace defective or damaged items.  If you need to exchange it for the same item, send us an email at hello@flockmen.com and send your item to Piltenes iela 10, Kuldīga, Latvija, LV3301.

Where to ship for refunds?

To return your product, you should mail your product to Piltenes iela 10, Kuldīga, Latvija, LV3301.

You will be responsible for paying for your own shipping costs returning your item.

Depending on the location,  it may take some time for your exchanged product to reach you. The delivery times for the exchanged goods  may vary. Please contact us if you have any questions.

You should consider using trackable shipping service or purchasing a shipping insurance. We don't guarantee that we will receive your returned item.